FAQ

Help Documents

You can find the descriptions, the amenities details and the location of the unit in the unit page

It’s very easy! You can select the preferable date and choose between the available units the suitable for you, after that reserve the unit and complete the payment. The booking confirmation will be sent to your email.

There are several ways to pay either by credit card, visa card or Cash payment

You will receive the confirmation email after completing the reservation payment.

What should I do? Be sure to check your email inbox, spam, and junk folders. If you still can’t find your confirmation, contact us through tertrip.com/contact-us and we’ll resend it to you. tertrip.com/contactus )

If the unit has free cancellation booking, you won’t pay a cancellation fee. You can view that in the unit description page when you make a booking. If the unit isn’t free to cancel, the charges will be displayed on the same page.

Check-in and check-out times differ for each unit. You can find them in the unit’s description page when you make a booking

For any special request you can contact us through TerTrip.com/contact-us

We will be very glad to hear your feedbacks through our contact channels.

If you can’t find the answer you were looking for in our FAQS please fill out the below contact form


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